Making an Appointment

We will make every effort to accommodate your schedule in setting up routine appointments. We suggest calling four to six weeks in advance to assure the most convenient time is available. To help you navigate through our new telephone system easier, please refer to the list of prompts below. These prompts will expedite your wait time on the telephone.

• Scheduling and confirming appointments press 1
• Physician to Physician                               press 3
• Triage questions and prescription refills   press 5
• Billing Questions                                       press 6
• Surgical & Diagnostics scheduling             press 7
• Audiology Department / Hearing Aid         press 8
• Return to Main Menu / Operator               press 0

For an overview of all office policies, fax numbers and/or directions to our locations – please visit our website's "Office Policies" page - www.entassociates.org/office-policies.html

Appointment Policies

• Call the telephone number of the location where you would like to be seen to schedule your appointment:
  
  BayState - 732-7426
  Mercy - 731-0869
  Northampton - 586-2033

• Your call will be answered in the order of which it is received. The design of our new telephone tree is such that it will direct your call to the next available line, which may result in being answered at another location; therefore, we ask that you specify which location you would prefer.

• If you cannot keep your appointment, we ask that you notify us at least 24 hours in advance. This courtesy makes it possible to give your appointment to another patient. There is a $ 60.00 surcharge for missed appointments without proper notification.
  
  
• If you are late for any reason, we will make every effort to fit you in, but please understand that this may not be possible and the appointment may have to be rescheduled.
  
  
• We make every effort to be on time for your appointment. However, emergencies and complex patient problems sometimes cause disruptions to our schedule. We understand the inconvenience this may cause you, and we will do our best to inform you if we anticipate an extended delay.
  
  
• Please bring any appropriate test results, X-Rays, medical records and/or hearing tests with you or request that they be sent directly to our office. Please do not rely upon a third party to forward your records -- we request that you hand carry all pertinent information to your appointment.